What are the shipping rates?

Home Zoo computes and displays shipping charges for items in your shopping cart when you enter in your ship-to postal code. To do this, select the Country from the dropdown, if it is requested, and enter in the shipping postal code in the text box to the right of "Postal Code". Click on the "Calculate" button to automatically display shipping charges for that postal code.

• Items are usually processed within 2 business days after your order is placed and payment is received.
• Most of our orders are shipped within 3-4 business days.
• For larger items, such as big screen tvs:
  

  -	Please allow up to 15 business days for your item to arrive.
  -	A local delivery agent will call and schedule a delivery appointment for Monday - Friday within a 4 hour delivery window.
  -	Two man deliveries require that you provide us with a valid bill-to and ship-to phone number when placing your order, as most carriers will need to schedule the delivery with you.

• Please note that we do not ship on Saturday, Sunday or holidays. Please allow an additional 24 - 48 hours for weekend orders.
• When available, tracking information is usually provided within 24 hours of shipment. This will be available on the order page linked from your order confirmation email.

Do you ship internationally?

We can only ship to addresses in the United States.

Has my order shipped? / Can I track my order?

When available, tracking information is usually provided within 24 hours of shipment. This will be available on the order page linked from your order confirmation email.

My order never arrived?

If you have received a tracking number and your order never arrived in accordance to the shipping carrier's estimated delivery date, please contact us at shipping@yourhomezoo.com and we will assist you in locating your order.

If you have not received a tracking number:

Has it been 15 business days since your order was confirmed? NO  : Please wait the 15 business day period prior to contacting us. YES : Please contact us at shipping@yourhomezoo.com

An item is missing from my order?

Most of our products are shipped from a central warehouse. However, there are times that orders contain products that are shipped from multiple warehouses.

If you believe that an item is missing from your shipment:

• Please verify that the missing item is identified on the receipt located inside the shipping box. Please note, only items shipped are printed on the packing list. If an item you ordered is not in stock, we will notify you via email about the backorder. You may choose to wait for that item or be credited for it.
• If you believe that we shipped an item and a product is missing, please contact us immediately at shipping@yourhomezoo.com

I received a product with missing parts

If you have received a product with missing parts, please contact us immediately at shipping@yourhomezoo.com. Please also see our Return Policy.

I received the wrong product

If you have received the wrong product, please contact us immediately at shipping@yourhomezoo.com.  Please also see our Return Policy.